# Knowledge management and company know-how

Source: https://dropdigital.de/en/leistungen/wissensmanagement
Language: en
Site: DropD., https://dropdigital.de

## Knowledge management and company know-how

The knowledge sits in heads, folders and old emails. We make it searchable without anyone writing a handbook.

The answer is written down somewhere. Nobody knows which folder. Two people know how it really works. One of them retires next year. New staff need half a year before they can work without asking. Search across your own material Contracts, minutes, manuals, old quotes, the shared drive. A question in plain language, an answer with its source and the paragraph it came from. Write down what only exists in conversation What is written nowhere gets asked rather than invented: conversations with the people who know become entries you can read back. What was only ever thought ends up on paper. Permissions stay permissions Anyone who cannot open a document today cannot reach it through search either. The source system's permissions still apply, otherwise search becomes a leak. Answers From your own material, with the source Answer when nothing relevant was found Access Inherit existing permissions Build an index that routes around them HR files and sensitive material Exclude deliberately Index everything technically reachable Outdated documents Show the version and the date alongside Present an old version as current Do we have to document everything first? No, and that is the point. It is exactly where knowledge projects have failed for thirty years. We build on what is already there, messy as it is, and only write up what the first use case genuinely lacks. Do our documents stay in-house? If you want them to, yes. For companies with sensitive design or client data we build on your own hardware or in a German cloud. It costs more and in some industries it is the only version worth discussing. What if the search claims something wrong? That is why every answer carries its source. Without a visible source you cannot check the answer, and an unchecked answer inside a business is worse than none. If the system finds nothing suitable it says so rather than composing something. Recurring questions no longer need a new letter Property management, 23 staff, Ruhr area. House rules, minutes and stock in one net. A reply draft to the managers, sending stays with a human.

Link: https://dropdigital.de/en/leistungen/wissensmanagement
Id: usecase-wissensmanagement