# Email automation and inbox triage

Source: https://dropdigital.de/en/leistungen/e-mail-automation
Language: en
Site: DropD., https://dropdigital.de

## Email automation and inbox triage

Cases disappear in the flood of mail and the customer notices before you do. We pre-sort and prepare the replies.

The shared inbox is the real queue of the business, and nobody owns it. Between the newsletters sits the enquiry that needed answering today. Anyone back from holiday needs half a day to catch up. Pre-sort by case Enquiry, order, complaint, invoice, advertising. Every mail gets a classification and lands with the person or in the folder where it belongs, urgency included. A reply draft with context For the recurring cases a draft appears that knows the case: order number, last status, open question. Sending stays one click by a person. Nothing falls through Anything left unanswered speaks up. Not as another mail to everyone, but as a list for the person responsible. Sorting Classify, prioritise, merge duplicates Delete. Not even advertising Replies A draft for the standard case Send to customers on its own Complaints and cancellations Detect and raise the priority Answer them. A person does that Attachments Read and attach to the right case Process payment-relevant files unchecked Does the AI read all our mail? It processes what you release, and that is a deliberate decision per mailbox. Personal mailboxes normally stay out of scope, shared mailboxes are the sensible start. What is processed belongs in the processing register, and where employee data is touched, in front of the works council. How much time does this realistically save? Classification lands at 50 to 80 percent, because it is a well-bounded task. Drafting replies saves less, because the checking remains. Do the maths yourself: the calculator takes your mail volume and your fully loaded cost and shows the formula. What happens to a mail that fits no pattern? It goes to a person unsorted, flagged as unclassifiable. A system that guesses when in doubt loses exactly the cases that matter, because the exception is rarely the standard case.

Link: https://dropdigital.de/en/leistungen/e-mail-automation
Id: usecase-e-mail-automation